Frequently Asked Questions
Have a question? We've got you.
From choosing the right piece for your space to getting your order through the door, here's everything you need to know about Mordéa.
Products
Most Mordéa products are designed for simple, tool-free assembly. Our click-together designs make setup quick and straightforward, so you can spend less time assembling and more time enjoying your space.
No. Most Mordéa products are designed to assemble by hand without tools or additional hardware.
Absolutely. We design with modern, compact living in mind. Many of our products have a small footprint or flexible design to help you make better use of the space you already have.
For exact measurements, check the Dimensions section on each product page.
Many of our products are designed to be moved, folded or disassembled when needed. This makes them easy to rearrange, store or take with you when you move.
Please check the individual product page for product-specific details.
You'll find detailed dimensions on each product page under Product Details or Dimensions.
We recommend measuring your available space before ordering to make sure your new piece fits comfortably.
Orders & Shipping
Orders are dispatched from Australia.
Orders are typically dispatched within 1–2 business days.
Estimated delivery times are:
Metro: 2–5 business days
Regional: 4–8 business days
Express delivery is available for eligible postcodes at checkout.
Please allow a little extra time during sales, new launches and peak holiday periods.
Shipping rates are calculated at checkout based on your order and delivery location.
Enjoy free standard shipping on orders $299+.
Additional freight charges may apply to bulky or oversized items.
Once your order has been dispatched, you'll receive a shipping confirmation email with your tracking details.
You can use the tracking link provided to follow your parcel's journey.
If you need to make a change or cancel your order, please contact us as soon as possible.
Once an order has been dispatched, we're unable to make changes to the delivery details.
If your order hasn't arrived within the expected delivery timeframe, please contact us at sales@mordeahome.com with your order number.
We'll help you track it down.
Please contact sales@mordeahome.com within 7 days of delivery and include your order number and clear photos of the damage.
Our team will review the issue and help with the next steps.
Returns & Refunds
We accept eligible returns within 30 days of delivery.
Items must be returned in their original condition and meet our return requirements.
Contact our team at sales@mordeahome.com with your order number and details of the item you'd like to return.
We'll guide you through the return process.
Returned items should be in their original condition, unused and suitable for resale.
Please keep the original packaging where possible.
Once your return has been received and inspected, we'll process your refund.
The refund will be issued to your original payment method. Processing times may vary depending on your payment provider.
If you'd like to exchange an item, please contact our team at sales@mordeahome.com and we'll let you know what options are available.
We're sorry about that. Please contact us at sales@mordeahome.com with your order number and photos of the item you received, and we'll help make it right.
Product Care
Care instructions vary by product and material.
For the best results, refer to the Care Instructions on the individual product page.
Unless otherwise stated, we recommend using a soft, damp cloth and avoiding harsh cleaning products.
Our products are made from a range of materials selected for their function, durability and design.
Material information is provided on each individual product page.
Outdoor suitability varies by product.
Please check the individual product page before using a product outdoors.
Pre-Orders
Estimated dispatch dates are shown on the relevant product page.
We'll keep you updated if there are any changes to the expected timeframe.
If your order contains both in-stock and pre-order items, the entire order will ship once all items are available.
If you'd prefer your items to arrive separately, please contact our team before placing your order.
Account & Support
No. You can shop with Mordéa as a guest or create an account for a faster checkout experience and easier access to your order information.
For questions about products, orders, shipping or returns, contact us at:
Please include your order number where applicable so we can help you faster.
We're happy to help.
Send us your question at sales@mordeahome.com, and our team will get back to you as soon as possible.
