Refund & Returns Policy
Changed your mind? We're here to help.
We want you to feel confident shopping with Mordéa.
If your purchase isn't quite right for your space, you may be eligible to return it within 30 days of delivery, provided it meets the conditions below.
30-Day Returns
You can request a return within 30 days of receiving your order.
To be eligible for a return, items must:
- Be in their original condition
- Be unused
- Be suitable for resale
- Include the original packaging where possible
Returns that don't meet these requirements may not be accepted.
How to Start a Return
To request a return, please contact us at:
Please include:
- Your order number
- The item you'd like to return
- The reason for your return
Our team will review your request and provide the next steps.
Please contact us before sending anything back.
Refunds
Once your returned item has been received and inspected, we'll process your refund if the return is approved.
Refunds will be issued to the original payment method.
Please note that it may take additional time for your bank or payment provider to process the refund and for the funds to appear in your account.
Damaged or Incorrect Items
Received an item that arrived damaged or isn't what you ordered?
We're sorry. Please contact us at sales@mordeahome.com within 7 days of delivery.
Please include:
- Your order number
- Photos of the item
- Photos showing the damage or incorrect item
Our team will review the issue and help you with the next steps.
Please don't dispose of the item or packaging until we've advised you what to do.
Pre-Orders
Our standard return policy applies to eligible pre-order items once they have been delivered.
If your order contains both in-stock and pre-order items, the order will ship once all items are available.
Before You Return
Before sending your item back, please make sure:
01 — Check your return window
Your return request must be made within 30 days of delivery.
02 — Keep your item in original condition
Items should be unused and suitable for resale.
03 — Contact us first
We'll provide the return instructions before you send your item back.
Need Help?
If you're unsure whether your order is eligible for a return, just get in touch.
Please include your order number and our team will be happy to help.
Questions about your order?
You may also find the answer in our FAQs.
