Have a Question?

Find the option below that best suits you. Our team is here to help, whether you're shopping, collaborating or need support

Have a Question?

RETURN & EXCHANGES

Need to send something back? Start your return quickly and easily.

START A RETURN

EMAIL US

Reach out anytime. Our support team will get back to you shortly.

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PARTNERSHIPS ENQUIRIES

Want to collaborate? Enquire about our partnerships here. Drop us a line on the about us page!

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MEDIA ENQUIRIES

For press or PR enquiries, drop us a line and we'll get in touch.

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Contact us below and we'll get back to you

Trusted Supplier Of

JAPAN HOME 日本の家
·
Carrefour
·
HomeGoods
JAPAN HOME 日本の家
·
Carrefour
·
HomeGoods

Frequently asked questions

What is the return policy?

If something's not right, we'll make it right. You've got 30 days from delivery to return any product in its original condition. Just reach out to our team, we'll walk you through the steps, and we cover the process from there. No runaround, no fine print essays. Full details are on our Returns page.

Do I need any tools to build my order?

Nope. Everything assembles by hand using our click-together system.

When will I get my order?

We ship from Sydney and dispatch within 48 hours. Most orders within metro NSW, VIC, and QLD arrive in 2–8 business days. Regional areas may take a little longer. You'll get a tracking number as soon as your order ships so you're not left guessing.

Where are your products manufactured?

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.