• Refund policy

Refund policy

Refund & Returns Policy

Changed your mind? No worries. Something arrived damaged? We’ve got you covered.

The Quick Overview

  • 30-Day Returns: Return unused items in their original packaging within 30 days.

  • Easy Prepaid Labels: We provide the return label — simply attach it and drop the parcel off at your local courier (e.g., Australia Post).

  • Prompt Refunds: Funds are processed back to your original payment method within 1–2 business days of receipt (and appear in your account within 5–10 business days).

  • Damaged or Incorrect Items? We cover 100% of return shipping fees. Always.

How to Initiate a Return

  1. Request a Label: Email sales@mordeahome.com with your order number and the item(s) you wish to return.

  2. Ship It Back: We’ll email you a prepaid return shipping label within 24 hours. Repack your item, attach the label, and drop it at a partner courier location.

  3. Get Refunded: Once inspected at our warehouse, your refund will be issued immediately.

Key Guidelines

  • Damaged, Faulty, or Wrong Items: Contact us within 7 days of delivery with a photo. We will immediately arrange a free replacement or full refund — return shipping is on us.

  • Change of Mind: Items must be unused, unassembled, and in original packaging.

  • Order Cancellations: Email us as soon as possible. If your order has already dispatched, simply follow our standard return steps upon arrival.

  • Non-Returnable Items: Custom or made-to-order products are final sale (clearly marked on product pages).

  • International Returns: International customers may return items within 30 days using a trackable shipping service at their own expense.

  • Refund Method: Refunds return to your original payment method. For payment accounts closed for over 3 months, store credit will be issued.