Cancellation policy

Subscription, Pre-Order & Try Before You Buy Policy

We offer flexible purchase options to suit your shopping preferences, including Subscriptions, Pre-Orders, and Try Before You Buy. Below is everything you need to know about managing or cancelling these purchases.

1. Subscriptions

• How It Works: When you subscribe, you’ll receive recurring orders based on your selected frequency. Your payment details are securely saved, and you will be billed prior to each dispatch (unless prepaid).

• Auto-Renewal: Subscriptions auto-renew according to your chosen plan unless cancelled prior to the next billing date.

• How to Modify or Cancel: You can adjust or cancel your subscription at any time using the portal link found in your order confirmation email.

• Refunds: Please review our [Returns Policy] for return options on delivered subscription orders.

2. Pre-Orders

• How It Works: Pre-ordering reserves an upcoming or out-of-stock item. Depending on the promotion, we may collect full payment, a partial deposit, or authorize your payment method at checkout. Any remaining balance will be charged upon fulfillment.

• Cancellations: You may cancel a pre-order anytime before it has been fulfilled.

• Post-Fulfillment: Once a pre-order has shipped, it cannot be cancelled, but you may request a refund according to our [Returns Policy] upon arrival.

3. Try Before You Buy

• How It Works: We temporarily authorize your payment method when your order is placed, but you won't be charged immediately.

• Trial Period: You will have a set trial window to inspect and try your item at home.

• Final Payment: If you choose to keep the item (or do not initiate a return before the trial period ends), your payment method will automatically be charged for the full amount.